Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other contact details you provide when booking an appointment or contacting us.
• Booking Information: Appointment history, service preferences, and related records.
• Usage Data: Information about how you interact with our website, including pages visited and time spent on the site.
• Device Information: Browser type, IP address, and device identifiers collected automatically.

2. How We Use Your Information

We use the information we collect to:

• Process and manage your appointment bookings
• Send appointment confirmations, reminders, and follow-up messages
• Improve our services and website experience
• Send promotional offers and updates (with your consent)
• Respond to your inquiries and provide customer support
• Comply with legal obligations

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. We use:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our site (Google Analytics).
• Advertising Cookies: Used to deliver relevant advertisements via Meta (Facebook/Instagram) Pixel and Google Ads.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

4. Meta Pixel and Advertising

We use the Meta Pixel on our website to measure the effectiveness of our advertising, understand actions taken on our website, and deliver relevant ads on Facebook and Instagram. The Meta Pixel may collect information such as your IP address, browser information, and pages visited.

For more information about how Meta uses this data, please visit Meta's Privacy Policy.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., booking platform Zenoti, payment processors).
• Advertising Partners: Meta and Google for advertising purposes, subject to their respective privacy policies.
• Legal Requirements: When required by law or to protect our rights.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for a period of 3 years. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access and receive a copy of your data
• The right to correct inaccurate information
• The right to request deletion of your data
• The right to opt out of marketing communications
• The right to data portability

To exercise any of these rights, please contact us using the information below.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.